HERE ARE SOME FREQUENTLY ASKED QUESTIONS,

CAN’T FIND WHAT YOU ARE LOOKING FOR?

PLEASE CALL US ON 01698 299840 OR EMAIL US ON [email protected]

Leave the bin in the same place you leave it for the council, make sure it doesnt cause any obstructions and is easily accessible for the driver

Between 7am & 7pm. We plan our routes so we arent passing anyone so it really just depends where you are on the list

We cannot collect bricks, rubble, plaster, plasterboard, ceramic, sand, stone, gravel, asbestos, sharps, chemical waste, medical waste (nappies are fine), paint, solvents, corrosive acids, toxic material, electrical items, oil, or large quantities of liquid. Make sure no hot or combustible material is placed in the bin which may cause a fire. (Ashes, Lithium Batteries, Coals etc).
Please do not put any of these items in your household bins. We are charged for a contaminated load and it can also be a fire hazard.

No, we charge £2 per bin bag. We will only take these if it is agreed prior to uplift.

We will empty your recycling bins if they are contaminated and the council wont lift them. This gives you a fresh start to the recycling again

You can sign up by using our website, calling us, send a message via Facebook or send us an email.

Once you sign up, we will just continue to empty the bin unless you tell us not to. To cancel just email us on [email protected] or call us on 01698 299840

Just contact us directly to let us know and we will try and help. 

No, anyone with any disabilities/elderly that isn’t able to pull the bin out we will do it for them and put it back where we found it. Just let us know in advance.

If you haven’t setup recurring payments, payment will need to be made on the day either via bank transfer or cash to our drivers.

We hope we don’t have any complaints, but if we do please let us know email us on [email protected] or call us on 01698 299840

CLICK HERE TO START YOUR BIN COLLECTION
CLICK HERE TO START YOUR BIN COLLECTION